Chuck Greenwalt

Experienced UX and Product Designer
Seattle, WA | LinkedIn

Experience

Lead UX Designer — Cox Automotive

2022 – 2024

Led UX strategy and redesign for enterprise applications used by mobile technicians.
Enhanced workflows for inspections, diagnostics, and repairs.
Created user-centered design solutions through research, usability testing, and iteration.
Built scalable design frameworks and UI libraries for consistency across business lines.

Lead UX Designer (Contract) — eBay

2020 – 2022

Designed cross-channel experiences for mobile and web platforms.
Improved engagement and retention through optimized UX.
Boosted email and mobile campaign performance by 7–11% via A/B testing and usability studies.

Senior UX Designer (Contract) — Microsoft AI Builder

2020

Designed AI/ML-powered UX workflows for enterprise adoption across Microsoft’s ecosystem.
Strengthened cross-team UX collaboration to ensure consistency and usability.

Senior UX Designer (Contract) — Microsoft IcM

2018 – 2020

Delivered end-to-end UX for incident and change management tools for SREs and service teams.
Led research and workflow analysis for mission-critical triage, escalation, and collaboration tools.

UX Manager — Cognizant Technology Solutions

2012 – 2018

Managed UX teams across verticals including e-commerce, finance, and manufacturing.
Led UX for eBay’s customer support enterprise platforms and clients such as Pepsi, Nike, Cargill, and Apple.
Streamlined complex workflows and optimized agent tools for support systems.

Education

B.S. Computer Science – University of Phoenix
MBA Studies – Purdue University
Human-Centered Design Certification – LUMA Institute

Skills

Design
UX/UI Design, Interaction Design, Visual Design, Design Systems, Prototyping & Wireframing

Research & Process
User Research & Testing, Agile Methodologies, Cross-functional Collaboration

Tools
Figma, Adobe Creative Suite, Framer, Sketch, Claude, ChatGPT, Windsurf

Development
HTML/CSS, Front-End Development