Lead UX Designer — Cox Automotive
2022 – 2024
- Led UX strategy and redesign for enterprise applications used by mobile technicians.
- Enhanced workflows for inspections, diagnostics, and repairs.
- Created user-centered design solutions through research, usability testing, and iteration.
- Built scalable design frameworks and UI libraries for consistency across business lines.
Lead UX Designer (Contract) — eBay
2018 – 2022
- Designed cross-channel experiences for mobile and web platforms.
- Improved engagement and retention through optimized UX.
- Boosted email and mobile campaign performance by 7–11% via A/B testing and usability studies.
Lead UX Designer (Contract) — Microsoft
2017 – 2020
- Collaborated with multiple product owners to shape and refine user experiences for Microsoft’s cutting-edge AI tools and internal IcM (Incident and Change Management systems.
UX Manager — Cognizant Technology Solutions
2012 – 2018
- Managed UX teams across verticals including e-commerce, finance, and manufacturing.
- Led UX for eBay’s customer support enterprise platforms and clients such as Pepsi, Nike, Cargill, and Apple.
- Streamlined complex workflows and optimized agent tools for support systems.
Education
- B.S. Computer Science
- MBA Studies
- Human-Centered Design Certification – LUMA Institute
- Lean UX Certificate - NN/g
Skills
- UX/UI Design
- Interaction Design
- Visual Design
- Design Systems
- Prototyping & Wireframing
- Agile Methodologies
- Claude, ChatGPT, Windsurf
- User Research & Testing
- Adobe Creative Suite
- Sketch
- Framer
- Figma
- HTML/CSS/Frontend Dev
- Cross-functional Collaboration