Lead UX Designer — Cox Automotive

2022 – 2024

  • Led UX strategy and redesign for enterprise applications used by mobile technicians.
  • Enhanced workflows for inspections, diagnostics, and repairs.
  • Created user-centered design solutions through research, usability testing, and iteration.
  • Built scalable design frameworks and UI libraries for consistency across business lines.

Lead UX Designer (Contract) — eBay

2018 – 2022

  • Designed cross-channel experiences for mobile and web platforms.
  • Improved engagement and retention through optimized UX.
  • Boosted email and mobile campaign performance by 7–11% via A/B testing and usability studies.

Lead UX Designer (Contract) — Microsoft

2017 – 2020

  • Collaborated with multiple product owners to shape and refine user experiences for Microsoft’s cutting-edge AI tools and internal IcM (Incident and Change Management systems.

UX Manager — Cognizant Technology Solutions

2012 – 2018

  • Managed UX teams across verticals including e-commerce, finance, and manufacturing.
  • Led UX for eBay’s customer support enterprise platforms and clients such as Pepsi, Nike, Cargill, and Apple.
  • Streamlined complex workflows and optimized agent tools for support systems.

Education

  • B.S. Computer Science
  • MBA Studies
  • Human-Centered Design Certification – LUMA Institute
  • Lean UX Certificate - NN/g

Skills

  • UX/UI Design
  • Interaction Design
  • Visual Design
  • Design Systems
  • Prototyping & Wireframing
  • Agile Methodologies
  • Claude, ChatGPT, Windsurf
  • User Research & Testing
  • Adobe Creative Suite
  • Sketch
  • Framer
  • Figma
  • HTML/CSS/Frontend Dev
  • Cross-functional Collaboration